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English for Hospitality - Essential Skills Course
Introduction
Course Introduction and meet Brigid (0:45)
Meet Steve (0:24)
Useful work vocabulary and expressions
Useful work vocabulary and expressions - Video 1 (8:11)
Useful work vocabulary and expressions - Video 2 (7:24)
Useful work vocabulary and expressions - Handout
Useful work vocabulary and expressions - Exam
Irish culture and greetings
Good customer service in Ireland - Video (2:59)
Good customer service in Ireland - Handout
Greeting people and physical contact - Video (4:04)
Irish culture and greetings - Exam
Greetings and saying goodbye
Greetings - Video 1 (2:31)
Greetings - Video 2 (1:44)
Saying goodbye - Video (1:30)
Greetings and saying goodbye - Handout
Greetings and saying goodbye - Exam
Checking understanding
Checking understanding - Video (5:48)
Checking understanding - Handout
Checking understanding - Exam
Money and prices
Money and prices - Video (7:39)
Money and prices - Handout
Money and prices - Exam
Telephone numbers
Telephone numbers - Video (3:55)
Telephone numbers - Handout
Telephone numbers - Exam
Telling the time in English
Telling the time in English - Video (8:11)
Telling the time in English - Handout
Telling the time in English - Exam
Saying the date and days of the week correctly
Saying the date and days of the week correctly - Video (8:31)
Ordinal numbers - Handout
Dates and days - Handout
Saying the date and days of the week correctly - Exam
in, on and at
in, on and at - Video (5:59)
in, on and at - Handout
in, on and at - Additional Practice
in, on and at - Exam
How to be more polite in English
How to be more polite in English - Video (6:04)
How to be more polite in English - Handout
How to be more polite in English - Exam
Making and understanding polite requests
Polite requests in English introduction - Video (1:57)
Making and understanding polite requests - Video (2:45)
Making and understanding polite requests - Handout
Making and understanding polite requests - Exam
Offering assistance
Offering assistance - Video (1:53)
Offering assistance - Handout
Offering assistance - Exam
Asking for and giving directions
Asking for directions - Video (3:36)
Giving directions - Video 1 (2:54)
Giving directions - Video 2 (2:49)
Giving directions - Video 3 (2:52)
Asking for and giving directions - Handout
Asking for and giving directions - Exam
Dealing with Problems/Complaints
Dealing with problems/complaints - Behaviour - Video (3:48)
Dealing with problems/complaints - Useful language - Video (3:04)
Dealing with problems/complaints - Handouts
Dealing with problems/complaints - Exam
Telephone conversations
Answering the telephone politely - Video (2:18)
Answering the telephone politely - Handout
Ending telephone calls politely - Video (2:02)
Ending telephone calls politely - Handout
Telephone conversations - Exam
Understanding and giving email and website addresses
Understanding and giving email and website addresses - Video (3:44)
Understanding and giving email and website addresses - Video 2 (2:22)
Understanding and giving email and website addresses - Handout
Understanding and giving email and website addresses - Exam
How to pronounce Irish names - Part 1
An introduction to pronouncing Irish names - Video (0:48)
How to pronounce 'bh' and 'mh' in Irish names- Video (1:31)
How to pronounce 's' in Irish names- Video (1:06)
How to pronounce 'gh' in Irish names- Video (1:04)
How to pronounce Irish names- Handout
How to pronounce Irish names- Exam
How to pronounce Irish names - Part 2
How to pronounce 'ch' in Irish names- Video (1:04)
The 'fada' in Irish names - Video (2:07)
How to pronounce Irish names part 2 - Handout
How to pronounce Irish names- Exam 2
The most common Irish names, and how to pronounce them
Female Irish Names - Video 1 (1:57)
Female Irish Names - Video 2 (2:17)
Male Irish Names - Video 1 (1:38)
Male Irish Names - Video 2 (1:05)
The most common Irish names, and how to pronounce them - Handout
The most common Irish names, and how to pronounce them - Exam
Understanding native speakers
Understanding native speakers - Video 1 (8:59)
Understanding native speakers - Video 2 (6:26)
Understanding native speakers - Handout
Understanding native speakers - Exam
The most important Irish words and phrases
The most important Irish words and phrases - Video (5:30)
The most important Irish words and phrases - Handout
The most important Irish words and phrases - Exam
Well done!
Course conclusion
Well done! - Video (1:01)
Teach online with
Giving directions - Video 2
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