This course will help:
Hotel staff with low to intermediate level English who are new to working in the industry in Ireland. Also suitable for staff members who may be moving from non-customer facing to a customer-facing role.
Examples of hotel employees who have completed the course to date: accommodation staff, public area staff, spa and leisure centre staff, food and beverage staff.
Results you can expect from this training:
The course content has been designed specifically for those working in hospitality in Ireland and will help the trainees to improve their interaction with their colleagues as well as hotel guests, allowing for fewer misunderstandings and better customer service.
In our feedback results so far, all trainees reported feeling more confident speaking English, understanding the Irish culture better, and being better able to modify their language to be polite in English.
Previous clients have stated that offering this course to their staff has increased employee retention and has positively contributed to their employer branding strategy.
English for Hospitality in Ireland - Essential Skills Course
The trainees will learn about:
- Greeting/welcoming guests
- Understanding and communicating work-related information correctly
- Understanding and communicating the time, date, and prices correctly
- Offering assistance
- Understanding and making polite requests
- Introduction to dealing with problems/complaints
- Asking for and giving directions (in a hotel)
- Common Irish names
- The most important Irish words and phrases
- ...and more!
Each video has English subtitles to aid with comprehension.
Please feel free to preview some of the content in the course outline below.
Additional Course Details
- The course is an on-demand, self-paced course that trainees can access from any device at any time.
- There are 21 microlearning modules, each with a test that trainees must pass in order to proceed to the next module.
- Each module is accompanied by a handout that trainees can download to refer to in the future.
- A certificate of achievement will be issued to the trainee upon course completion.